Call us: +91 9137350937    Email: contactus@apetterlife.in

Cancellation Policy

Cancellation before shipment -

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@apetterlife.in or call us on +91 9137350937. In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation after dispatch or in the event of return -

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. • You can either choose to receive a refund to the same account from which the payment was made within within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account; or • You can opt for store credit which can be used for future purchases.

The consequence of cancellation of an order after using discount vouchers or loyalty points -

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

Returns, Replacements and Refunds

Returning an Order -

You can raise a return / exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order. • Step 1: Contact our Customer Support team via email on support@apetterlife.in within 5 business days of receiving the order. • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference. • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Items that cannot be returned/exchanged -

Every item / product specifically mentions whether or not it is returnable. However, return will not be accepted under the following conditions: • Product is damaged due to misuse/overuse • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged • Serial Number is tampered with. • Defective products that are not covered under Seller/Manufacturer’s warranty • Product is used or altered • If request is initiated after 5 business days of order delivery • Free product provided by brand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Receipt of a damaged or defective item / wrong product in your order -

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email support@apetterlife.in within 5 business days of receiving the order.

• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Return of a gift, if any, when the product purchased is returned-

The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Return of a part of the order -

A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

Refund for the returned orders -

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• You can either choose to receive a refund to the same account from which the payment was made within within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account; or

• You can opt for store credit which can be used for future purchases.